Whether your company uses customer service representatives, online live support or chatbots, managing customer complaints can be tricky and exhausting. But excellent customer service is essential, especially for startups or
How to Start an Internship Programme
In addition to tenacity, innovation and grit, startups often rely on interns. Considering many new business ventures don’t have a ton of cash and need a lean team to begin
Accounting for Your Business: Startup Edition
Running a startup is often a dream come true – seeing a vision you’re passionate about come to fruition, handpicking your own team and being your own boss are what
The Five Types of People You Need on Your Founding Team
Once you’ve decided to start a business and made your business plan, it’s likely you’ll have realized that you cannot do it all on your own. You’ll need a team
How to Recover from Burnout
Startup culture, though often exciting and enthralling, can also be stressful and draining. If you spend all of your time working and thinking about working, it’s likely that you’ll experience
Social Media 101: Twitter
Cash-strapped startups and small businesses need all the help they can get. During the process of developing and building their services and products, the marketing of it all can sometimes
Accounting for Your Business: Freelancer Edition
Being your own employer is the dream for a lot of folks. But as much freedom as the freelance life brings, it also can bring on headaches – especially when
The Benefits of SaaS for SMEs
Small and mid-sized companies are increasingly turning to cloud-based software to help run their businesses smoothly, but there’s still a lot of apprehension and confusion around the exact benefits of
Social Media 101: YouTube
Cash-strapped startups and small businesses need all the help they can get. During the process of developing and building their services and products, the marketing of it all can sometimes
What SMEs Can Do to Beat the Talent Crunch
Even if you don’t work in HR, it’s likely that you’ve heard murmurings about the talent crunch the world will face as technology rapidly advances and many current members of
