We hear, “Sticks and stones may break my bones, but words will never hurt me.” That is not true. Words can send your best employees out the door faster than
How to Recruit and Empower The New Accounting Workforce
The average accountant in the industry is well over 50 years old. Approaching retirement, millennials (born between years 1981 to 1996) will inevitably take over the accounting jobs, especially since
What to Do When You Discover There’s an Office Bully
When you’ve worked hard to hire an ace team for your startup, finding out there’s an office bully will come as a very unwelcome surprise. Whether a staff member comes
How to Manage Employees Older than You
If you’re a young business founder, it’s extremely likely that many of your employees – especially in senior roles – will be more experienced than you. This is a good
How to Manage Customer Complaints
Whether your company uses customer service representatives, online live support or chatbots, managing customer complaints can be tricky and exhausting. But excellent customer service is essential, especially for startups or
What SMEs Can Do to Beat the Talent Crunch
Even if you don’t work in HR, it’s likely that you’ve heard murmurings about the talent crunch the world will face as technology rapidly advances and many current members of
Startup HR Woes and How to Tackle Them
In those heady, early days of starting your own company, it’s probably fair to say that human resources was one of the last things on your mind. But once your
