Everyone seems to be jumping into the online business bandwagon. Little capital, unlimited market, and flexible working hours with the promising return, it seems so attractive! However, before starting one
How to Manage Customer Complaints
Whether your company uses customer service representatives, online live support or chatbots, managing customer complaints can be tricky and exhausting. But excellent customer service is essential, especially for startups or
How to Start an Internship Programme
In addition to tenacity, innovation and grit, startups often rely on interns. Considering many new business ventures don’t have a ton of cash and need a lean team to begin
How to Make Your Morning Commute More Productive
Whether you commute on the train, on the bus, in a car, or on your own two legs, it’s likely that you spend your time scrolling social media, listening to
How to Build a Business Continuity Plan
No one ever wants to dwell on the possibility of disaster. But when it comes to your business, having a plan in place for what to do when your operations
IMPORTANT ANNOUNCEMENT: Malaysian Tax Changes
We would like to follow up from our website announcement and social media posts earlier this week, and give you an update on how Financio will be helping and supporting
How to Provide Great Customer Service
It comes as no surprise that businesses that provide great customer service not only become successful, but gain customer loyalty. We’ve all been in frustrating situations – be it with
How to Establish Standard Operating Procedures
It may sound boring, but after setting up your business and hiring your team, establishing best practices and standard operating procedures (SOP) is one of the most important things you
How to Conduct an Interview Like a Pro
So you need to hire a team, but you’ve never conducted an interview. Don’t fret – we’ve got you covered on how to woo the talent that walks through your
How to Build Your Brand Effectively (Without Spending Tons of Cash)
You may already have a distinctive logo and an ad campaign you love, but how do you build a brand? Contrary to popular belief, you don’t need to burn a
